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FAQs

Product
Q: What is the difference between Peanut Butter Zero and Peanut Butter? 
Peanut Butter Zero is made with no added sugar/salt - just peanuts.
Peanut Butter is lightly sweetened and salted with organic raw cane sugar and Himalayan salt.

Q: Do you add oil into your nut butters?
NO, the oil is released from the roasted peanuts during grinding process. 

Q: Are your nut butters halal?
All our nut butters are made with halal ingredients, and operate from a pork free factory.

Q: How should I store CaveNut nut butters? 
Refrigeration is not required for our peanut butters, but keeping away from heat and moisture is highly recommended. Since they do not contain any preservatives and stabiliser, they can turn rancid if exposed to warm temperatures for an extended period of time. 

Q: Are your nut butters vegan-friendly? 
Yes! They contain no animal or animal-derived products.

Q: Are your nut butters keto-friendly?
Yes! Almond Butter & Peanut Butter Zero are keto-friendly. 

Q: Why is there oil on top of on my nut butters? 
Not to worry, because we do not add binders and emulsifiers to prevent peanut oil separation from the solid nut butters. Just give it a stir and you're good to go! Alternatively, store them upside down until you use it again. 


Delivery

Q: Where do you deliver?
We deliver nationwide throughout Malaysia, and Singapore. Shipping fee applies based on weight and location.

Q: When will I receive my order? 
For West Malaysia customers, you should receive your order within 2-5 working days of receipt of the order confirmation.

For East Malaysia customers, you should receive your order within 3-7 working days of receipt of the order confirmation

Q: When will you ship out my order? 
We'll do our best in packing and shipping out your orders on the same/next working day.

Q: How can I amend my order details (e.g. receiver details)?
If you've made a mistake, kindly whatsapp us at +60 1155530839 and we'll do our best to catch it in time. 


Payment
Q: What form of payment do your accept?
We accept online bank transfer, debit/credit card, GrabPay, Boost, Touch N Go, Atome. 

Q: What is Atome?
Atome allows Malaysians to shop and pay for your purchase later in three equal monthly interest-free instalments.

Q: Why pay with Atome?
You can shop and receive your purchase straight away for a third of the price up-front and pay for it later in three equal instalments. There are no interest fees or service fees on your instalments.

Return/Refund
Q: I've received the wrong item(s).
Please get in touch with us! We will be happy to assist you in getting your issues solved. 

Q: I've received a faulty/damaged item(s).

If an item arrived faulty/damaged, kindly contact us to discuss your replacement/refund options.